Privacy Policy

1. Who We Are

Instant Maintenance Services ("IMS", "we", "us", "our") is a property maintenance company based in London, United Kingdom. Our contact details are: info@instantmaintenance.co.uk | 020 XXXX XXXX.

2. What Information We Collect

We collect the following personal information when you interact with us:

• Your name and contact details (email address, phone number)
• Your company or organisation name
• Details of the services you enquire about or request
• Property addresses where work is to be carried out
• Correspondence and communications between us
• Technical information when you visit our website (IP address, browser type, pages visited)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotations
• Carry out the services you have requested
• Manage our business relationship with you
• Send you relevant information about our services (where you have consented)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) to perform a contract with you or to take steps at your request before entering a contract; (b) where we have a legitimate business interest; (c) where you have given consent; and (d) where we are required to comply with a legal obligation.

5. Sharing Your Information

We do not sell your personal data. We may share your information with vetted subcontractors and tradespeople where necessary to carry out the services you have requested. All subcontractors are bound by confidentiality obligations. We may also share information where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. For clients and contractors, we typically retain records for 7 years after the end of the business relationship.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Erasure of your personal data in certain circumstances
• Restrict processing of your personal data
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@instantmaintenance.co.uk.

8. Cookies

Our website uses cookies to improve your experience and to analyse how the site is used. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website. The date at the top of this page shows when it was last updated.

10. Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@instantmaintenance.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.